FAQs & Troubleshooting
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25 Results
- 1How do I install the printer driver from the CD-ROM?
- 2How to connect to an AC Outlet (Optional)
- 3How do I connect the printer to my computer?
- 4What Android™ mobile application can I use?
- 5How to install the Battery (Optional)
- 6The paper is jammed in the printer.
- 7My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 8How to delete the registry information and files related to the printer driver
- 9How to identify your Operating System (OS) for Windows or Mac
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Printing is not possible. (USB connection)
- 12How to open the Devices and Printers window
- 13I connected multiple printers of the same model to one computer but can only print from one of them.
- 14How do I clean the Print Head and the Platen Roller?
- 15Paper does not move through the printer even though the motor is running.
- 16Pages don't print. What should I do?
- 17How to insert paper
- 18What is IrDA?
- 19Paper moves through the printer, but nothing appears on the paper.
- 20The printed image is out of alignment.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Error messages do not appear when using the USB connection of my printer.
- 23How do I uninstall the printer driver?
- 24What do the indicator lights mean?
- 25The print quality is poor, and the image is too light or dark.