FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2"Multifeed" or "Multifeed is detected."
- 3Document misfeeds.
- 4My scanner gets warm.
- 5TWAIN or WIA errors appear when starting to scan. (Windows)
- 6Replace Roller
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Change the image settings. (Using DS Capture)
- 9How to identify your Operating System (OS).
- 10Paper suitable for scanning
- 11My scanner is connected but it will not feed my document or do anything else.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13The scan speed is too slow.
- 14What driver package format is supported by my Linux distribution?
- 15Change the paper settings. (Using DS Capture)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Cannot find the scanner.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19Do not open the ADF cover when scanning.
- 20TWAIN errors appear when starting to scan. (Macintosh)
- 21Cannot use my scanner connection the USB hub.
- 22No document in ADF.
- 23Uninstall the scanner driver. (Linux)
- 24ADF front lamp error
- 25I cannot install the scanner drivers.
- 26Bleed-through is seen in the scanned image.
- 27Configure the Scan to Email Feature (Linux)
- 28Unknown error.
- 29A page that is not a blank page is skipped.
- 30The scanned image is skewed (crooked).
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Uninstall Scan-key-tool. (Linux)
- 33The rollers are worn.
- 34My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 35ADF AFE LVDS test error
- 36Colors in the scanned image are dark.
- 37Clean the scanner
- 38Scan using XSane or GIMP (Linux)
- 39Command List of brscan. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41error 20392 - Scanner not responding, check card, power, and cable.
- 42White vertical lines or white stripes appear on the scanned image.
- 43AFE R/W test error
- 44Pre-Required Procedures (Linux)
- 45AFE LVDS test error
- 46My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 47The scanned documents are put into the incorrect order. (macOS)
- 48Delete a network scanner entry. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50DRAM R/W test error