FAQs & Troubleshooting
- 110/23/2018My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 204/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 309/09/2015TWAIN errors appear when starting to scan. (Macintosh)
- 409/09/2015TWAIN or WIA errors appear when starting to scan. (Windows)
- 504/07/2015Cannot find the scanner.
- 604/06/2015Unknown error.
- 704/06/2015No document in ADF.
- 804/06/2015Do not open the ADF cover when scanning.
- 904/06/2015When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 1004/06/2015My scanner is connected but it will not feed my document or do anything else.
- 1106/24/2013Cannot use my scanner connection the USB hub.