FAQs & Troubleshooting
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62 Results
- 1Document misfeeds.
- 2"Document Jam/too Long" or "A document is jammed in the ADF."
- 3Change the image settings. (Using DS Capture)
- 4My scanner gets warm.
- 5"Multifeed" or "Multifeed is detected."
- 6The scanned image is skewed (crooked).
- 7Replace Roller
- 8Unknown error.
- 9No document in ADF.
- 10What driver package format is supported by my Linux distribution?
- 11Cannot use my scanner connection the USB hub.
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13How to identify your Operating System (OS).
- 14Change the paper settings. (Using DS Capture)
- 15Paper suitable for scanning
- 16My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 17Cannot find the scanner.
- 18Do not open the ADF cover when scanning.
- 19TWAIN errors appear when starting to scan. (Macintosh)
- 20The scan speed is too slow.
- 21My scanner is connected but it will not feed my document or do anything else.
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot install the scanner drivers.
- 24When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 25Configure the Scan to Email Feature (Linux)
- 26A page that is not a blank page is skipped.
- 27The scan quality is poor.
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30The scanned documents are put into the incorrect order. (macOS)
- 31The rollers are worn.
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33AFE LVDS test error
- 34USB R/W test error
- 35NVRAM R/W test error
- 36Bleed-through is seen in the scanned image.
- 37ADF AFE LVDS test error
- 38Ultrasonic error
- 39ADF front lamp error
- 40The file size is too large.
- 41ADF cover open
- 42Clean the scanner
- 43Scan using XSane or GIMP (Linux)
- 44Important points for specifying the scan area (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46Pre-Required Procedures (Linux)
- 47error 20392 - Scanner not responding, check card, power, and cable.
- 48White vertical lines or white stripes appear on the scanned image.
- 49ADF rear lamp error
- 50FlashROM R/W test error