FAQs & Troubleshooting
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62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2The scanned image is skewed (crooked).
- 3Change the image settings. (Using DS Capture)
- 4Change the paper settings. (Using DS Capture)
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6How to identify your Operating System (OS).
- 7Paper suitable for scanning
- 8"Multifeed" or "Multifeed is detected."
- 9Replace Roller
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Unknown error.
- 13What driver package format is supported by my Linux distribution?
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15USB R/W test error
- 16TWAIN errors appear when starting to scan. (Macintosh)
- 17Cannot use my scanner connection the USB hub.
- 18Configure the Scan to Email Feature (Linux)
- 19Command List of brscan. (Linux)
- 20Clean the scanner
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Do not open the ADF cover when scanning.
- 23When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 24TWAIN or WIA errors appear when starting to scan. (Windows)
- 25Colors in the scanned image are dark.
- 26The scan quality is poor.
- 27My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 28White vertical lines or white stripes appear on the scanned image.
- 29Check the firmware version.
- 30Important points for specifying the scan area (Linux)
- 31No document in ADF.
- 32NVRAM R/W test error
- 33My scanner gets warm.
- 34My scanner is connected but it will not feed my document or do anything else.
- 35Document misfeeds.
- 36ADF rear lamp error
- 37ADF AFE LVDS test error
- 38ADF AFE R/W test error
- 39DRAM R/W test error
- 40A page that is not a blank page is skipped.
- 41I cannot install the scanner drivers.
- 42My scanned image is missing.
- 43My scanned images have black lines running through them, blank spaces, or are of overall bad quality.
- 44Scan using XSane or GIMP (Linux)
- 45Cannot find the scanner.
- 46ADF front lamp error
- 47AFE R/W test error
- 48The file size is too large.
- 49The scanned documents are put into the incorrect order. (macOS)
- 50Uninstall the scanner driver. (Linux)