FAQs & Troubleshooting
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Latest |
62 Results
- 112/13/2024How to identify your Operating System (OS).
- 202/27/2024I cannot install the scanner drivers.
- 309/13/2022Change the image settings. (Using DS Capture)
- 408/22/2022Configure the Scan to Email Feature (Linux)
- 506/23/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 603/24/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 710/12/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 807/06/2020Scan using XSane or GIMP (Linux)
- 907/06/2020Important points for specifying the scan area (Linux)
- 1007/06/2020What driver package format is supported by my Linux distribution?
- 1106/02/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 1204/06/2020Delete a network scanner entry. (Linux)
- 1310/29/2019Pre-Required Procedures (Linux)
- 1401/29/2019Command List of brscan. (Linux)
- 1501/29/2019Uninstall the scanner driver. (Linux)
- 1601/29/2019Uninstall Scan-key-tool. (Linux)
- 1712/17/2018The scanned documents are put into the incorrect order. (macOS)
- 1810/23/2018My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 1910/15/2018The file size is too large.
- 2010/15/2018The scan speed is too slow.
- 2104/07/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2209/22/2016The rollers are worn.
- 2307/29/2016Change the paper settings. (Using DS Capture)
- 2404/28/2016error 20392 - Scanner not responding, check card, power, and cable.
- 2503/25/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 2609/09/2015A page that is not a blank page is skipped.
- 2709/09/2015TWAIN errors appear when starting to scan. (Macintosh)
- 2809/09/2015TWAIN or WIA errors appear when starting to scan. (Windows)
- 2904/08/2015"Multifeed" or "Multifeed is detected."
- 3004/07/2015Cannot find the scanner.
- 3104/07/2015The scanned image is skewed (crooked).
- 3204/06/2015My scanner gets warm.
- 3304/06/2015Unknown error.
- 3404/06/2015No document in ADF.
- 3504/06/2015Do not open the ADF cover when scanning.
- 3604/06/2015When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 3704/06/2015White vertical lines or white stripes appear on the scanned image.
- 3804/06/2015ADF rear lamp error
- 3904/06/2015ADF AFE LVDS test error
- 4004/06/2015AFE LVDS test error
- 4104/06/2015FlashROM R/W test error
- 4204/06/2015USB R/W test error
- 4304/06/2015ADF AFE R/W test error
- 4404/06/2015Ultrasonic error
- 4504/06/2015ADF front lamp error
- 4604/06/2015NVRAM R/W test error
- 4704/06/2015AFE R/W test error
- 4804/06/2015Check the firmware version.
- 4904/06/2015DRAM R/W test error
- 5004/06/2015My scanned image is missing.