FAQs & Troubleshooting
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Popular |
62 Results
- 1"Document Jam/too Long" or "A document is jammed in the ADF."
- 2"Multifeed" or "Multifeed is detected."
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Change the image settings. (Using DS Capture)
- 5Document misfeeds.
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Download a file from the "Downloads" section and save it to Windows 8 computer.
- 8The scanned image is skewed (crooked).
- 9What driver package format is supported by my Linux distribution?
- 10How to identify your Operating System (OS).
- 11TWAIN errors appear when starting to scan. (Macintosh)
- 12Replace Roller
- 13Delete a network scanner entry. (Linux)
- 14Cannot find the scanner.
- 15TWAIN or WIA errors appear when starting to scan. (Windows)
- 16Change the paper settings. (Using DS Capture)
- 17My scanner is connected but it will not feed my document or do anything else.
- 18When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 19Check the firmware version.
- 20Uninstall the scanner driver. (Linux)
- 21Uninstall Scan-key-tool. (Linux)
- 22Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 23Unknown error.
- 24No document in ADF.
- 25Do not open the ADF cover when scanning.
- 26I cannot install the scanner drivers.
- 27My scanner gets warm.
- 28Paper suitable for scanning
- 29The rollers are worn.
- 30Clean the scanner
- 31Configure the Scan to Email Feature (Linux)
- 32Pre-Required Procedures (Linux)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34ADF rear lamp error
- 35AFE LVDS test error
- 36DRAM R/W test error
- 37The scan speed is too slow.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39Scan using XSane or GIMP (Linux)
- 40The scanned documents are put into the incorrect order. (macOS)
- 41Command List of brscan. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43USB R/W test error
- 44ADF front lamp error
- 45error 20392 - Scanner not responding, check card, power, and cable.
- 46My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 47ADF AFE LVDS test error
- 48FlashROM R/W test error
- 49ADF AFE R/W test error
- 50Ultrasonic error
