FAQs & Troubleshooting
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Popular |
62 Results
- 1Document misfeeds.
- 2How to identify your Operating System (OS).
- 3The scanned image is skewed (crooked).
- 4Cannot use my scanner connection the USB hub.
- 5"Multifeed" or "Multifeed is detected."
- 6Replace Roller
- 7What driver package format is supported by my Linux distribution?
- 8Check the firmware version.
- 9Change the image settings. (Using DS Capture)
- 10The scan speed is too slow.
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12"Document Jam/too Long" or "A document is jammed in the ADF."
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14My computer cannot find or is not recognizing the scanner when using a USB 2.0 port.
- 15Unknown error.
- 16When I click "Scan" in my scanning software, an error message appears: "Cannot find the scanner" or "Operation system error".
- 17TWAIN errors appear when starting to scan. (Macintosh)
- 18Scan using XSane or GIMP (Linux)
- 19ADF AFE R/W test error
- 20Change the paper settings. (Using DS Capture)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22The scanned documents are put into the incorrect order. (macOS)
- 23Delete a network scanner entry. (Linux)
- 24Uninstall Scan-key-tool. (Linux)
- 25I cannot install the scanner drivers.
- 26Command List of brscan. (Linux)
- 27Uninstall the scanner driver. (Linux)
- 28Cannot find the scanner.
- 29No document in ADF.
- 30Paper suitable for scanning
- 31My scanner is connected but it will not feed my document or do anything else.
- 32Configure the Scan to Email Feature (Linux)
- 33Important points for specifying the scan area (Linux)
- 34Pre-Required Procedures (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36error 20392 - Scanner not responding, check card, power, and cable.
- 37ADF AFE LVDS test error
- 38USB R/W test error
- 39A page that is not a blank page is skipped.
- 40The rollers are worn.
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42Do not open the ADF cover when scanning.
- 43White vertical lines or white stripes appear on the scanned image.
- 44TWAIN or WIA errors appear when starting to scan. (Windows)
- 45My scanner gets warm.
- 46My scanned image is missing.
- 47Clean the scanner
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49ADF rear lamp error
- 50AFE LVDS test error
