FAQs & Troubleshooting
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207 Results
- 1Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 2What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 3How can I reset the printer?
- 4The label does not cut well.
- 5Where can I find my Brother printer's serial number?
- 6How do I connect the printer to my computer via Wi-Fi® using an access point?
- 7When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 8What options are available for label feeding and cutting?
- 9Using the Printer Setting Tool (for Mac)
- 10Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 11What iOS mobile application can I use?
- 12I cannot print using FLe tape and get an error message.
- 13Where can I download the latest P-touch Editor for Mac?
- 14I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 15How can I connect the printer to my mobile device?
- 16Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 17Using Cable Label Tool
- 18What Android™ mobile application can I use?
- 19Installing the software
- 20Printing is not possible. (USB connection)
- 21I cannot print using a HSe cassette.
- 22Using the Communication Settings (for Windows)
- 23How can I connect my printer wirelessly?
- 24Using Web Based Management
- 25Installing the Touch Panel Display (Optional)
- 26I cannot connect my machine to the wireless network.
- 27Using the Printer Setting Tool (for Windows)
- 28The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 29When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 30My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 31I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 32How to identify your Operating System (OS) for Windows or Mac
- 33I cannot print after updating the firmware or font data.
- 34How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 35Where can I find the printer's network settings, such as IP address?
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 39How is the print head cleaning cassette used?
- 40Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 41Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 42How do I uninstall the printer driver?
- 43How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 44How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 45Poor print quality when printing on narrow labels. (iPrint&Label)
- 46I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 47What do the indicator lights mean?
- 48Using P-touch Template Settings
- 49The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 50What is the Label List? (P-touch Editor 5.x for Windows)