FAQs & Troubleshooting
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219 Results
- 1I cannot print using a HSe cassette.
- 2Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 3What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 4How can I reset the printer?
- 5Where can I find my Brother printer's serial number?
- 6Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 7How do I connect the printer to my computer via Wi-Fi® using an access point?
- 8Installing the software
- 9The label does not cut well.
- 10What options are available for label feeding and cutting?
- 11When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 12How can I connect the printer to my mobile device?
- 13Where can I find the IP addresses of my computer and the printer?
- 14Where can I download the latest P-touch Editor for Mac?
- 15Using the Communication Settings (for Windows)
- 16Printing is not possible. (P-touch Editor5.3 for Mac)
- 17I cannot print using FLe tape and get an error message.
- 18I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 19The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 20How to install the rechargeable Li-ion battery (optional)
- 21How to identify your Operating System (OS) for Windows or Mac
- 22Using the Printer Setting Tool (for Mac)
- 23Poor print quality when printing on narrow labels. (iPrint&Label)
- 24What iOS mobile application can I use?
- 25When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 26Power Supply
- 27Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 28Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 29I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 30Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 31Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 32How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 33Using Cable Label Tool
- 34Using Web Based Management
- 35I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 36What Android™ mobile application can I use?
- 37What is P-touch Library?
- 38Where can I find the printer's network settings, such as IP address?
- 39How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 42I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 43Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 44I cannot connect my machine to the wireless network.
- 45How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 46Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48Where can I download Brother iPrint&Label? (iPrint&Label)
- 49How do I transfer label templates with P-touch Transfer Express?
- 50How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)