FAQs & Troubleshooting
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141 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 2The printer does not print from my mobile device or does not print correctly.
- 3Where can I download the latest P-touch Editor for Mac?
- 4The printer is not connected to my mobile device correctly.
- 5The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 6I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 7Installing the software
- 8Where can I find my Brother printer's serial number?
- 9How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 12When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 13The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 14How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 15I cannot connect my printer and print via Bluetooth® on macOS 12.
- 16How to install Brother software on a computer not connected to the Internet
- 17How many mobile devices can I connect to one printer via Bluetooth®?
- 18What iOS mobile application can I use?
- 19Using the Printer Setting Tool (for Mac)
- 20How to install the rechargeable Li-ion battery
- 21Printing is not possible. (P-touch Editor5.3 for Mac)
- 22How do I print multiple lines and change the font size or type for each line? (P-touch Design&Print 2)
- 23I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 24How to identify your Operating System (OS) for Windows or Mac
- 25When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 26I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The label does not cut well.
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 31How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 32How to delete the registry information and files related to the printer driver
- 33What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 34Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 35What Android™ mobile application can I use?
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 38P-touch Editor crashes when I open it on my Mac.
- 39How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 40How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 41I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 42My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 43Why doesn't my machine turn on when the Power button is pressed?
- 44The battery will not charge.
- 45I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 46I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 47What is the difference between the text box layout and the label layout? (P-touch Design&Print / Design&Print 2)
- 48How do I uninstall the printer driver?
- 49I can no longer print from my computer, even though I was able to print previously.
- 50How can I connect my mobile device to the printer via Bluetooth®? (Brother iPrint&Label)