FAQs & Troubleshooting
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141 Results
- 1Installing the software
- 2The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 3The printer does not print from my mobile device or does not print correctly.
- 4Where can I download the latest P-touch Editor for Mac?
- 5What is the difference between the text box layout and the label layout? (P-touch Design&Print / Design&Print 2)
- 6The printer is not connected to my mobile device correctly.
- 7I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 8I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 11What Android™ mobile application can I use?
- 12Where can I find my Brother printer's serial number?
- 13Can I use the app with my iPad? (iPrint&Label)
- 14I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 15How to identify your Operating System (OS) for Windows or Mac
- 16Printing is not possible. (USB connection)
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18Using the Printer Setting Tool (for Mac)
- 19How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 20How do I uninstall the printer driver?
- 21I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 22How many mobile devices can I connect to one printer via Bluetooth®?
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How is the print head cleaning cassette used?
- 25How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 26How do I print multiple lines and change the font size or type for each line? (P-touch Design&Print 2)
- 27How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 28How to install the rechargeable Li-ion battery
- 29My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 30How to install Brother software on a computer not connected to the Internet
- 31How to delete the registry information and files related to the printer driver
- 32Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 33What iOS mobile application can I use?
- 34How do I charge the Li-ion battery?
- 35How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 36How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37I cannot connect my printer and print via Bluetooth® on macOS 12.
- 38When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 39How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 40How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 41I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 42I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 43What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 44I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 45How to open the Devices and Printers window
- 46How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 47How do I set a tape cassette?
- 48How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 49The printed label contains blank horizontal lines.
- 50P-touch Editor crashes when I open it on my Mac.