FAQs & Troubleshooting
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- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print using FLe tape and get an error message.
- 7Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9How do I transfer label templates with P-touch Transfer Express?
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11Where can I find my Brother printer's serial number?
- 12What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 13Installing the software (for Windows)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 16My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18How is the print head cleaning cassette used?
- 19(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21How to install the rechargeable Li-ion battery (optional)
- 22Power Supply
- 23When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 24I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 25Printing is not possible. (USB connection)
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 28How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30What is P-touch Library?
- 31What options are available for label feeding and cutting?
- 32Can my printer use TZ/TZe tapes?
- 33How to identify the printer's firmware version
- 34How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 36The label does not cut well.
- 37Using the Device Settings (for Windows)
- 38Can I check the printer's usage log?
- 39How to identify your Operating System (OS) for Windows or Mac
- 40I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 41How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 42The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44How to install Brother software on a computer not connected to the Internet
- 45Can I apply device setting changes to another printer?
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48How do I uninstall the printer driver?
- 49The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 50How do I create an Address Label? (P-touch Editor 5.x for Windows)