FAQs & Troubleshooting
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163 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3The printer stops printing, the power LED blinks in red, and my mobile device displays an error message.
- 4The printer stops while printing, or the tape is cut in the middle of the text. (P-touch Design&Print / Design&Print 2)
- 5The printer does not print from my mobile device or does not print correctly.
- 6I cannot select the printer on the app. (P-touch Design&Print / Design&Print 2)
- 7I cannot find P-touch Design&Print / Design&Print 2 for iPad in the App Store.
- 8How can I connect my mobile device to the printer via Bluetooth®? (P-touch Design&Print / Design&Print 2)
- 9I cannot use the Frame function. (P-touch Design&Print / Design&Print 2)
- 10Export saved labels from P-touch Design&Print to P-touch Design&Print 2
- 11I want my printer to use less tape for each label. (P-touch Design&Print / Design&Print 2)
- 12Small printed characters are blurred. (P-touch Design&Print / Design&Print 2)
- 13The printer is not connected to my mobile device correctly.
- 14What iOS mobile application can I use?
- 15How do I change the printer connected to my Android™ device? (P-touch Design&Print / Design&Print 2)
- 16The message "Movie cannot be played" appears when I try to read a QR code created using the Share Label function. (P-touch Design&Print / Design&Print 2)
- 17What is the difference between the "Create your own label" function and the "Template" function? (P-touch Design&Print / Design&Print 2)
- 18When I change or trim an image in the template, it becomes smaller. (P-touch Design&Print / Design&Print 2)
- 19Installing the software
- 20How to change the rechargeable Li-ion battery
- 21How can I confirm the selected tape length? (P-touch Design&Print / Design&Print 2)
- 22(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 23I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 24What Android™ mobile application can I use?
- 25I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27When creating a Share Label, I cannot select multiple images. If I want to link multiple images, how do I select them? (P-touch Design&Print / Design&Print 2 for Android™)
- 28I want to connect to another printer, but the previously paired printer is connected automatically. (P-touch Design&Print / Design&Print 2)
- 29How do I add, move or delete objects? (P-touch Design&Print / Design&Print 2)
- 30How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 31How many mobile devices can I connect to one printer via Bluetooth®?
- 32How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 33Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35Printing is not possible. (USB connection)
- 36How do I uninstall the printer driver?
- 37(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 38I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 39How do I print multiple lines of text? (P-touch Design&Print)
- 40I get an error message while I am trying to upload the content into the Dropbox using Share Label. (P-touch Design&Print / Design&Print 2)
- 41(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 42I was using my mobile device and printer via Bluetooth®, but the connection was cut off. How do I connect the devices again?
- 43How to automatically identify tape installed in the printer. (P-touch Design&Print / Design&Print 2)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 46Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 47My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 48How do I specify the scope of disclosure of the content to be linked to a QR code? (P-touch Design&Print / Design&Print 2)
- 49How can I check the print preview for a tape not currently inserted in the printer? (P-touch Design&Print / Design&Print 2)
- 50A template is not displayed correctly. (P-touch Design&Print / Design&Print 2)