FAQs & Troubleshooting
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153 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The printer status is Offline or Paused.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Paper is Jammed in the 2-sided Tray
- 8Where can I download Brother iPrint&Scan application for Mac?
- 9Set Telephone Line Compatibility for Interference and VoIP Systems
- 10What is the default password for my BRAdmin or Web Based Management?
- 11Too Many Trays
- 12Correct the Color Printing
- 13Uneven color density across the page
- 14Replace the Toner Cartridge
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Document Jam
- 17Vertical colored streaks or bands appear on the page
- 18Tray 2 Error / Tray 3 Error / Tray 4 Error
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22I cannot print using my Brother machine on a wired network (Windows/macOS)
- 23Cartridge Error
- 24Color offset
- 25The color of your printouts is not what you expected
- 26Storage Full
- 27Paper is Jammed in the Back of the Machine
- 28Paper is Jammed Inside the Machine
- 29Replace the Drum Unit
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33Can I print in monochrome if one of the color toners run out?
- 34Adjust color settings by using the custom setting in the printer driver (Windows only)
- 35Replace the Waste Toner Box
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37What is the default password for my Brother machine?
- 38Wrong Toner Cartridge
- 39I cannot print on a wireless (Wi-Fi) network (Mac)
- 40Delete print jobs from the print queue.
- 41No Toner
- 42Unusable Device
- 43Drum !
- 44Cooling Down
- 45Control Printer Driver settings (only available for Windows)
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47Add your Brother machine with AirPrint (macOS)
- 48Load Documents in the Automatic Document Feeder (ADF)
- 49Media Type Mismatch or Media Mismatch
- 50What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?