FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Install the Brother Mobile Connect application (for mobile device)
- 4Toner scatter or toner stain
- 5Adjust color settings by using the custom setting in the printer driver (Windows only)
- 6Paper is Jammed Inside the Machine
- 7The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 8Paper is Jammed in the 2-sided Tray
- 9Can I print in monochrome if one of the color toners run out?
- 10Use Universal Print (Windows)
- 11Reset the Network Settings to the Factory Settings
- 12Too Many Trays
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Ghosting images
- 15Change the printer driver settings (Windows)
- 16Cooling Down
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19Cannot Print ##
- 20Correct the Color Printing
- 21Replace the Waste Toner Box
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Replace the Drum Unit
- 24What is the default password for my Brother machine?
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26I cannot print on a wireless (Wi-Fi) network (Mac)
- 27Media Type Mismatch or Media Mismatch
- 28Delete print jobs from the print queue.
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 30Storage Full
- 31Color offset
- 32Document Jam
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I cannot print full-page photos or images using Email Print.
- 35I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 36Set Telephone Line Compatibility for Interference and VoIP Systems
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38Access Web Based Management
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Enable the Brother machine's network interface.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Toner Error
- 43Cartridge Error
- 44Cannot Detect
- 45The color of your printouts is not what you expected
- 46Toner Low
- 47Install the optional lower tray
- 48The scanning speed is slow when scanning from my machine. (Windows)
- 49Set up your Brother machine on a wireless network (Windows/macOS)
- 50Document is Jammed in the Top of the ADF Unit