FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The color of your printouts is not what you expected
- 3Ghosting images
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5Adjust color settings by using the custom setting in the printer driver (Windows only)
- 6Toner scatter or toner stain
- 7Paper is Jammed in the 2-sided Tray
- 8Install the Brother Mobile Connect application (for mobile device)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10Document Jam
- 11What is the default password for my Brother machine?
- 12Cannot Print ##
- 13What is the default password for my BRAdmin or Web Based Management?
- 14Access Web Based Management
- 15Enable the Brother machine's network interface.
- 16Replace the Toner Cartridge
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 19Wrong Toner Cartridge
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22The printer status is Offline or Paused.
- 23Replace the Waste Toner Box
- 24Replace the Drum Unit
- 25How to identify your Operating System (OS).
- 26Cartridge Error
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29Unusable Device
- 30Color offset
- 31Uneven color density across the page
- 32What is the recommended paper?
- 33Print the Network Configuration Report
- 34Vertical colored streaks or bands appear on the page
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38Toner Low
- 39Can I print in monochrome if one of the color toners run out?
- 40Use Universal Print (Windows)
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Paper is Jammed in the Back of the Machine
- 43Paper is Jammed Inside the Machine
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 47Check the remaining ink or toner level (Linux)
- 48I cannot print using my Brother machine on a wired network (Windows/macOS)
- 49Media Type Mismatch or Media Mismatch
- 50Cannot Scan ##