FAQs & Troubleshooting
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294 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Colored streaks or bands down the page
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Belt End Soon
- 6What is the "Station ID" and how do I set it?
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9My Brother machine could not be found over the network when I installed drivers on my PC.
- 10Replace Drum
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Jam Tray 1 / Jam Tray 2
- 13Configure and use the Scan to FTP feature
- 14Drum End Soon
- 15Load paper in the paper tray
- 16Tray 2 Error
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Confirm that a FAX I sent was received correctly.
- 19Easy Scan to E-mail
- 20What is Brother iPrint&Scan?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 23Poor fixing
- 24Replace WT Box
- 25Replace Toner
- 26Where can I download Brother iPrint&Scan application for Mac?
- 27Printing/ Scanning with a mobile device
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Condensation
- 31Replace Belt
- 32Jam Inside
- 33Toner Low
- 34Adjust color settings by using the custom setting in the printer driver
- 35Replace PF Kit xx
- 36The printer status is Offline or Paused.
- 37Jam 2-sided
- 38Jam Rear
- 39Colored lines across the page
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Document Jam
- 50Replace Fuser