FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5(Video) Set up your Brother machine
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7Replace the Toner Cartridge
- 8(Video) Load A4/Letter paper
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Replace Drum
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 13White spots
- 14How to identify your Operating System (OS).
- 15Add your Brother machine with AirPrint (macOS)
- 16Curled or wavy
- 17Paper is Jammed in the MP tray
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Adjust color settings by using the custom setting in the printer driver
- 20Replace the Belt Unit
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Print Unable ##
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24Scan Using Secure Function Lock 3.0
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27The color of your printouts is not what you expected
- 28Restrict changing machine settings for users.
- 29I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 30Uneven density appears periodically across the page.
- 31Paper is Jammed in the Back of the Machine
- 32Paper is Jammed in the Paper Tray
- 33Ghost
- 34What is Brother iPrint&Scan?
- 35Easy Scan to E-mail
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Paper is Jammed underneath the Paper Tray
- 38White streaks or bands down the page
- 39What driver package format is supported by my Linux distribution?
- 40Dial Restriction for Fax sending.
- 41(Video) Update the Driver or Firmware for your Brother machine
- 42Document Jam
- 43Colors are light or faint on the whole page
- 44Replace Fuser
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Reset the Network Settings to the Factory Settings
- 47"Offline" appears on the Status Monitor.
- 48Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 49Replace the Waste Toner Box
- 50Blank page or some colors are missing.