FAQs & Troubleshooting
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377 Results
- 104/30/2025Change machine settings from your computer.
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 304/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 404/16/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 504/16/2025Set up your Brother machine on a wireless network.
- 604/16/2025I cannot print from my computer via USB.
- 704/15/2025I can print but cannot scan via network. (For Mac)
- 803/11/2025What is the default password for my Brother machine?
- 903/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1002/19/2025My Brother machine is unresponsive.
- 1102/05/2025Use Universal Print (Mac)
- 1202/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1312/13/2024How to identify your Operating System (OS).
- 1412/11/2024Print a PDF file with mixed paper sizes from different paper trays (Mac).
- 1510/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1610/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1709/24/2024Use Universal Print (Windows)
- 1806/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 1906/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 2006/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2105/28/2024Drum End Soon
- 2205/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 2302/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 2401/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2501/04/2024Easy Scan to E-mail
- 2612/04/2023Toner Low
- 2711/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 2808/29/2023Verify if the Brother machine has a dial tone.
- 2908/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3006/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3106/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3406/01/2023Add your Brother machine with AirPrint (macOS)
- 3506/01/2023Delete print jobs from the print queue.
- 3604/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3704/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3804/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3903/31/2023What is Brother Web Connect?
- 4003/27/2023"Offline" appears on the Status Monitor.
- 4103/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4203/27/2023Change the printer driver settings (Windows/macOS)
- 4303/27/2023The printer status is Offline or Paused.
- 4403/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 4503/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4603/17/2023I can print but cannot scan via network. (For Windows)
- 4703/17/2023Open the "Scanners and Cameras" and Properties.
- 4802/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 4902/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 5002/15/2023Receive faxes on the computer for Windows (PC-FAX Receive)