FAQs & Troubleshooting
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366 Results
- 106/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 206/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 306/02/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 406/01/2023Add your Brother machine with AirPrint (macOS)
- 506/01/2023Delete print jobs from the print queue.
- 605/16/2023I cannot print from my computer via USB.
- 705/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 804/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 904/20/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1004/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1104/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1204/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 1304/03/2023Change machine settings from your computer.
- 1403/31/2023What is Brother Web Connect?
- 1503/27/2023"Offline" appears on the Status Monitor.
- 1603/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1703/27/2023Change the printer driver settings (Windows/macOS)
- 1803/27/2023The printer status is Offline or Paused.
- 1903/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 2003/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2103/17/2023I can print but cannot scan via network. (For Windows)
- 2203/17/2023Open the "Scanners and Cameras" and Properties.
- 2302/15/2023How to use Driver Deployment Wizard(only available for Windows)
- 2402/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2502/15/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2602/14/2023Scan a document in Windows 8 and Windows 10.
- 2702/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2801/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 2901/12/2023Can I print in monochrome if one of the color toners run out?
- 3001/06/2023Condensation
- 3112/19/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3212/19/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3312/19/2022Toner Low
- 3412/13/2022How to identify your Operating System (OS).
- 3511/24/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 3611/24/2022Import a Certificate and Private Key
- 3711/15/2022Export the Certificate and Private Key
- 3810/25/2022Print Documents Securely Using SSL/TLS
- 3910/24/2022Install a Certificate on Your Brother Machine
- 4010/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4110/17/2022Register the IC card for user authentication in Secure Function Lock
- 4209/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4309/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4409/21/2022Restrict the functions available on your Brother machine and the number of prints.
- 4509/12/2022Secure Print (Windows)
- 4609/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4709/01/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 4808/31/2022Carry out calibration to improve the color density
- 4908/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 5008/22/2022Configure the Scan to Email Feature (Linux)