FAQs & Troubleshooting
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346 Results
- 1Use Universal Print (Windows)
- 2Replace the Toner Cartridge
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Load A4/Letter paper
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9Easy Scan to E-mail
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11(Video) Load an Envelope (MP Tray)
- 12When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Paper is Jammed Inside the Machine
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Replace Drum
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Toner Low
- 19(Video) Set up your Brother machine
- 20The printer status is Offline or Paused.
- 21Where can I find my Brother machine's serial number?
- 22I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Enable the Brother machine's network interface.
- 26(Video) Unpack your Brother machine
- 27(Video) Connect telephone line and power cords
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 30I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 31Document Jam
- 32Replace the Waste Toner Box
- 33Paper is Jammed in the Paper Tray
- 34Paper is Jammed in the MP tray
- 35Curled or wavy
- 36What is the recommended paper?
- 37Replace Supplies
- 38Load Paper in the Paper Tray
- 39Load and Print Envelopes Using the MP Tray
- 40"Offline" appears on the Status Monitor.
- 41Cartridge Error
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 43Reset the Network Settings to the Factory Settings
- 44What driver package format is supported by my Linux distribution?
- 45Restrict changing machine settings for users.
- 46Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Clean the Paper Pick-up Rollers
- 49Scan Using Secure Function Lock 3.0
- 50Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)