FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Connect a telephone on the same line as the Brother machine in Fax/Tel Mode.
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4Replace Drum
- 5Replace Toner
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8What is Brother iPrint&Scan?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Can I print from or scan to Android™ Smartphone?
- 11Replace Belt
- 12Jam Rear
- 13Jam Inside
- 14Confirm that a FAX I sent was received correctly.
- 15Load paper in the paper tray
- 16Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 17Replace WT Box
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19Replace PF Kit xx
- 20Print a report that will show a listing of faxes I sent and received.
- 21Jam 2-sided
- 22Jam Tray 1 / Jam Tray 2
- 23Jam MP Tray
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26How to identify your Operating System (OS).
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Configure and use the Scan to Network feature (For Windows)
- 29Replace Laser
- 30The printer status is Offline or Paused.
- 31Use voice mail on the same line as my Brother machine.
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33Configure and use the Scan to FTP feature
- 34Print Unable XX
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 37How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Toner Low
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41"Offline" appears on the Status Monitor.
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Calibrate or Calibration Failed.
- 46Colored lines across the page
- 47What can happen if the wrong paper is used in your machine.
- 48Print on envelopes, labels or thick paper from the MP Tray
- 49Replace Fuser
- 50Add your Brother machine with AirPrint (macOS)