FAQs & Troubleshooting
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147 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5Install the Brother Mobile Connect application (for mobile device)
- 6Toner specks
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9(Video) Set up your Brother machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11(Video) Paper is Jammed in the MP tray
- 12Black lines down the page
- 13What driver package format is supported by my Linux distribution?
- 14No Toner
- 15Ghosting images
- 16(Video) Remove Small Scraps of Paper Jammed in the ADF
- 17What is the default password for my BRAdmin or Web Based Management?
- 18Use Universal Print (Windows)
- 19My Brother machine could not be found over the network when I installed drivers on my computer.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 21What is the default password for my Brother machine?
- 22(Video) Document is Jammed in the Top of the ADF Unit
- 23I cannot scan via network.
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27(Video) Document is Jammed under the Document Cover
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Self-Diagnostic
- 31Poor fixing
- 32Document Jam
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34Export an address book and import it to another machine
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38Cannot Scan ##
- 39Install the optional lower tray
- 40The printer status is Offline or Paused.
- 41Lines across the page
- 42Add your Brother machine with AirPrint (macOS)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Delete print jobs from the print queue.
- 47How to identify your Operating System (OS).
- 48Change the printer driver settings (Windows)
- 492-sided Disable or 2-sided Disabled
- 50Cannot Detect