FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Toner specks
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed in the Paper Tray
- 8(Video) Set up your Brother machine
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10The printer status is Offline or Paused.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 12(Video) Paper is Jammed in the MP tray
- 13What is the default password for my BRAdmin or Web Based Management?
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Poor fixing
- 17Black lines down the page
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Ghosting images
- 21Set Telephone Line Compatibility for Interference and VoIP Systems
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23No Toner
- 24Use Universal Print (Windows)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 28(Video) Remove Small Scraps of Paper Jammed in the ADF
- 29(Video) Document is Jammed in the Top of the ADF Unit
- 30Cannot Detect
- 31Protect your Brother machine against unauthorised access over the network
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34Document Jam
- 35Lines across the page
- 36What is the default password for my Brother machine?
- 37I cannot print using my Brother machine on a wired network (Windows/macOS)
- 38How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 39Install the optional lower tray
- 40The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 41Add your Brother machine with AirPrint (macOS)
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43(Video) Document is Jammed under the Document Cover
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Cannot Scan ##
- 46Toner Low or Prepare New Toner Cartridge
- 47Out of Memory
- 48When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Media Type Mismatch or Media Mismatch