FAQs & Troubleshooting
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150 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2What is the default password for my Brother machine?
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Set Telephone Line Compatibility for Interference and VoIP Systems
- 5Black lines down the page
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8What is the default password for my BRAdmin or Web Based Management?
- 9Protect your Brother machine against unauthorised access over the network
- 10How to identify your Operating System (OS).
- 11The printer status is Offline or Paused.
- 12I cannot print on a wireless (Wi-Fi) network (Windows)
- 13(Video) Paper is Jammed in the 2-sided Tray
- 14Export an address book and import it to another machine
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 16Document Jam
- 17Toner specks
- 18(Video) Paper is Jammed in the MP tray
- 19What is the recommended paper?
- 20Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Why doesn't my Brother machine have a dial tone?
- 23I cannot set up my machine using Brother Mobile Connect app. (Android™)
- 24Use Universal Print (Mac)
- 25Install the Brother Mobile Connect application (for mobile device)
- 26(Video) Set up your Brother machine
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Cannot Detect
- 29Toner Low or Prepare New Toner Cartridge
- 30Use Universal Print (Windows)
- 31The message "Retry Updating by USB", "Retry by USB" or "Try updating by Firmware Update tool." appears on the machine's LCD when the machine is turned on.
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Lines across the page
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35Cannot Print ##
- 36(Video) Paper is Jammed in the Back of the Machine
- 37(Video) Paper is Jammed in the Paper Tray
- 38Supported models of Universal Printer Driver for PCL
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Check the remaining ink or toner level (Linux)
- 41When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 42Wrong Toner or Wrong Toner Cartridge
- 43Update the Driver or Firmware for your Brother machine
- 44Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 45Important points you need to confirm before configuring your Brother machine for a wireless network.
- 46What is the Network Shared printing?
- 47Change the printer driver settings (Windows)
- 482-sided Disable or 2-sided Disabled
- 49Install the optional lower tray
- 50Configure and use the Scan Key Tool (Linux)