FAQs & Troubleshooting
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344 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Setup a Brother machine on a wireless (Wi-Fi) network.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Replace the Toner Cartridge
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Document Jam
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11Wrinkles or creases
- 12(Video) Connect telephone line and power cords
- 13Curled or wavy
- 14Paper is Jammed in the Back of the Machine
- 15Paper is Jammed in the Paper Tray
- 16(Video) Unpack your Brother machine
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18Toner Low or Prepare New Toner Cartridge
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Image skewed
- 21I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 22Paper is Jammed inside the Machine
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 27Drum !
- 28The printer status is Offline or Paused.
- 29Paper is Jammed in the MP tray
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 32I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 33"Offline" appears on the Status Monitor.
- 34What is Brother iPrint&Scan?
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Smudges on printed pages (Poor fixing)
- 37Paper is Jammed in the 2-sided Tray
- 38Hollow print
- 39How to identify your Operating System (OS).
- 40I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 41White spots or black spots at 94 mm (3.7 in.) intervals
- 42Print the Network Configuration Report
- 43Easy Scan to E-mail
- 44Print as a Poster (Windows®)
- 45(Video) Update the Driver or Firmware for your Brother machine
- 46I cannot print on a wireless (Wi-Fi) network (Windows)
- 47Enable the Brother machine's network interface.
- 48Change the printer driver settings (Windows/macOS)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Toner specks