FAQs & Troubleshooting
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341 Results
- 107/02/2025Create or Delete Your Print Profile (Windows®)
- 204/16/2025Where can I download Brother iPrint&Scan application for Mac?
- 304/16/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 404/16/2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 504/16/2025Set up your Brother machine on a wireless network.
- 604/16/2025I cannot print from my computer via USB.
- 704/15/2025I cannot scan via network.
- 803/12/2025Change machine settings from your computer.
- 903/11/2025What is the default password for my Brother machine?
- 1003/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1102/19/2025My Brother machine is unresponsive.
- 1202/05/2025Use Universal Print (Mac)
- 1302/05/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1412/13/2024How to identify your Operating System (OS).
- 1512/11/2024Print a PDF file with mixed paper sizes from different paper trays (Mac).
- 1610/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1710/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1809/24/2024Use Universal Print (Windows)
- 1906/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 2006/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 2106/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2205/28/2024Toner Low or Prepare New Toner Cartridge
- 2305/28/2024Drum End Soon
- 2405/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 2502/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 2602/07/2024(Video) Replace the Toner Cartridge
- 2702/07/2024(Video) Unpack your Brother machine and install the toner cartridge
- 2802/07/2024(Video) Load A4/Letter paper
- 2902/07/2024(Video) Connect telephone line and power cords
- 3001/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 3101/04/2024Easy Scan to E-mail
- 3211/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 3308/29/2023Verify if the Brother machine has a dial tone.
- 3408/29/2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 3508/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3608/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3707/26/2023Media Type Mismatch or Media Mismatch
- 3806/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3906/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 4106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 4206/01/2023Print both sides of paper or a booklet automatically
- 4306/01/2023Add your Brother machine with AirPrint (macOS)
- 4406/01/2023Delete print jobs from the print queue.
- 4504/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 4604/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4704/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4803/27/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 4903/27/2023"Offline" appears on the Status Monitor.
- 5003/27/2023Install the built-in drivers (For Windows 8 and Windows 10)