FAQs & Troubleshooting
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335 Results
- 1Where can I find my Brother machine's serial number?
- 2(Video) Load A4/Letter paper
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Replace Drum
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8(Video) Replace the Toner Cartridge
- 9What is Brother iPrint&Scan?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Easy Scan to E-mail
- 12(Video) Connect telephone line and power cords
- 13Curled or wavy
- 14(Video) Unpack your Brother machine and install the toner cartridge
- 15The printer status is Offline or Paused.
- 16Setup a Brother machine on a wireless (Wi-Fi) network.
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Use Universal Print (Windows)
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Print on Both Sides of the Paper (Windows®)
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Toner Low or Prepare New Toner Cartridge
- 24I cannot print using my Brother machine on a wireless network (Mac)
- 25Print on Both Sides of the Paper (Macintosh)
- 26Wrinkles or creases
- 27Reset the Network Settings to the Factory Settings
- 28Image skewed
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30Turn Off Memory Receive
- 31Enable the Brother machine's network interface.
- 32Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 33I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Change Memory Receive Options
- 36How to identify your Operating System (OS).
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38What is the default password for my Brother machine?
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Print both sides of paper or a booklet automatically
- 41Paper is Jammed in the Back of the Machine
- 42Paper is Jammed in the MP tray
- 43Black lines down the page
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45Document Jam
- 46Paper is Jammed in the 2-sided Tray
- 47Load Thick Paper in the Paper Tray
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49My printer takes a long time to start printing when using Airprint. (iOS 16)
- 50Add your Brother machine with AirPrint (macOS)