FAQs & Troubleshooting
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338 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3(Video) Load A4/Letter paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6(Video) Connect telephone line and power cords
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Easy Scan to E-mail
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10(Video) Unpack your Brother machine and install the toner cartridge
- 11Paper is Jammed in the Paper Tray
- 12(Video) Replace the Toner Cartridge
- 13Reset the Network Settings to the Factory Settings
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Enable the Brother machine's network interface.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21How to identify your Operating System (OS).
- 22The printer status is Offline or Paused.
- 23Document Jam
- 24What can happen if the wrong paper is used in your machine.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Print on Both Sides of the Paper (Windows®)
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Use voice mail on the same line as my Brother machine.
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30Load and Print on Envelopes Using the MP Tray
- 31Drum !
- 32Use Universal Print (Windows)
- 33Print on Both Sides of the Paper (Macintosh)
- 34Setup a Brother machine on a wireless (Wi-Fi) network.
- 35What kind of envelopes and labels are recommended for printing?
- 36What is Brother iPrint&Scan?
- 37Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 38Paper is Jammed in the 2-sided Tray
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Load Thick Paper in the Paper Tray
- 41Set up my Brother machine to forward the received faxes to another location.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Paper is Jammed inside the Machine
- 44Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray
- 45Load Paper in the Multi‑purpose Tray (MP Tray)
- 46Load and Print Thick Paper and Labels Using the MP Tray
- 47Confirm that a FAX I sent was received correctly.
- 48What is the recommended paper?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Add your Brother machine with AirPrint (macOS)