FAQs & Troubleshooting
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341 Results
- 1Replace Drum
- 2(Video) Load A4/Letter paper
- 3Image skewed
- 4(Video) Replace the Toner Cartridge
- 5Easy Scan to E-mail
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is the default password for my Brother machine?
- 8The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 9Wrinkles or creases
- 10Paper is Jammed inside the Machine
- 11Black toner marks across the page
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Print on Both Sides of the Paper (Macintosh)
- 15Set up a Scan to Network Profile
- 16Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 17Document Jam
- 18Paper is Jammed in the Back of the Machine
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Use Universal Print (Mac)
- 21(Video) Update the Driver or Firmware for your Brother machine
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24(Video) Set up your Brother machine
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26White lines across the page
- 27Update the Driver or Firmware for your Brother machine
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Enable the Brother machine's network interface.
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 32Reset the Network Settings to the Factory Settings
- 33What is the recommended paper?
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 38My Brother machine is unresponsive.
- 39Load and Print on Envelopes Using the MP Tray
- 40Check the firmware version.
- 41(Video) Unpack your Brother machine and install the toner cartridge
- 42Printing/ Scanning with a mobile device
- 43Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 44The printer status is Offline or Paused.
- 45Paper is Jammed in the 2-sided Tray
- 46Faint
- 47My printer takes a long time to start printing when using Airprint. (iOS 16)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49Set up your Brother machine on a wireless network.
- 50Turn Off Memory Receive