FAQs & Troubleshooting
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144 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Paper is Jammed inside the Machine
- 5My Brother machine could not be found over the network when I installed drivers on my computer.
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Document Jam
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 10Install the Brother Mobile Connect application (for mobile device)
- 11How to identify your Operating System (OS).
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13(Video) Paper is Jammed in the MP tray
- 14What is the default password for my Brother machine?
- 15I cannot print on a wireless (Wi-Fi) network (Mac)
- 16What is the default password for my BRAdmin or Web Based Management?
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 19(Video) Paper is Jammed in the Back of the Machine
- 20(Video) Paper is Jammed in the Paper Tray
- 21"Offline" appears on the Status Monitor. (Windows)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25Cannot Print ##
- 26Install the optional lower tray
- 27After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 28(Video) Document is Jammed in the Top of the ADF Unit
- 29Enable the Brother machine's network interface.
- 30Open the Status Monitor (Windows)
- 31Toner Low or Prepare New Toner Cartridge
- 32I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34Add your Brother machine with AirPrint (macOS)
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36(Video) Remove Small Scraps of Paper Jammed in the ADF
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Check the firmware version.
- 39Poor fixing
- 40Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 41Delete a network scanner entry. (Linux)
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43Open the Control Panel (For Windows)
- 44Check the remaining ink or toner level (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48I cannot print on a wireless (Wi-Fi) network (Windows)
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50(Video) Document is Jammed under the Document Cover