FAQs & Troubleshooting
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336 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4"Offline" appears on the Status Monitor.
- 5Paper is Jammed inside the Machine
- 6Document Jam
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Paper is Jammed in the Back of the Machine
- 9Paper is Jammed in the MP tray
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Easy Scan to E-mail
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14(Video) Load A4/Letter paper
- 15Wrinkles or creases
- 16Paper is Jammed in the 2-sided Tray
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Paper is Jammed in the Paper Tray
- 20My Brother machine could not be found over the network when I installed drivers on my computer.
- 21Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 22The printer status is Offline or Paused.
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25Curled or wavy
- 26Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 27Faint
- 28How to identify your Operating System (OS).
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Load Paper in the Multi‑purpose Tray (MP Tray)
- 32What is Brother iPrint&Scan?
- 33Drum !
- 34White lines down the page
- 35Add your Brother machine with AirPrint (macOS)
- 36Print as a Poster (Windows®)
- 37Image skewed
- 38What driver package format is supported by my Linux distribution?
- 39Turn Off Memory Receive
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Toner specks
- 42Hollow print
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Select Receive mode.
- 45Toner Low or Prepare New Toner Cartridge
- 46Size mismatch
- 47(Video) Set up your Brother machine
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Gray background
- 50The error message "No machine found" appears when I installed drivers with USB connection (For Windows).