FAQs & Troubleshooting
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340 Results
- 1(Video) Replace the Toner Cartridge
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Setup a Brother machine on a wireless (Wi-Fi) network.
- 5(Video) Load A4/Letter paper
- 6Paper is Jammed inside the Machine
- 7Easy Scan to E-mail
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10"Offline" appears on the Status Monitor.
- 11What is Brother iPrint&Scan?
- 12Document Jam
- 13Paper is Jammed in the Back of the Machine
- 14What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Paper is Jammed in the Paper Tray
- 17My Brother machine could not be found over the network when I installed drivers on my computer.
- 18(Video) Update the Driver or Firmware for your Brother machine
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21Paper is Jammed in the 2-sided Tray
- 22How to identify your Operating System (OS).
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24Toner Low or Prepare New Toner Cartridge
- 25Drum !
- 26Print the Network Configuration Report
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28Curled or wavy
- 29Use Universal Print (Windows)
- 30Print on Both Sides of the Paper (Windows®)
- 31Faint
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Paper is Jammed in the MP tray
- 34Add your Brother machine with AirPrint (macOS)
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Smudges on printed pages (Poor fixing)
- 40Image skewed
- 41(Video) Connect telephone line and power cords
- 42Wrinkles or creases
- 43White lines down the page
- 44Forward Incoming Faxes to Another Machine
- 45Size mismatch
- 46Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50What driver package format is supported by my Linux distribution?