FAQs & Troubleshooting
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343 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Paper is Jammed inside the Machine
- 5What is the default password for my Brother machine?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10(Video) Load A4/Letter paper
- 11Easy Scan to E-mail
- 12Setup a Brother machine on a wireless (Wi-Fi) network.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Paper is Jammed in the MP tray
- 15Document Jam
- 16Print on Both Sides of the Paper (Windows®)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18Update the Driver or Firmware for your Brother machine
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20The printer status is Offline or Paused.
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Paper is Jammed in the 2-sided Tray
- 24Paper is Jammed in the Back of the Machine
- 25Drum !
- 26Black toner marks across the page
- 27Add your Brother machine with AirPrint (macOS)
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29(Video) Connect telephone line and power cords
- 30I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 31Paper is Jammed in the Paper Tray
- 32Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 33Load Paper in the Multi‑purpose Tray (MP Tray)
- 34How to identify your Operating System (OS).
- 35Set up a Scan to Network Profile
- 36Select Receive mode.
- 37Hollow print
- 38Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40Curled or wavy
- 41Wrinkles or creases
- 42Print the Network Configuration Report
- 43(Video) Update the Driver or Firmware for your Brother machine
- 44Load Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper in the Paper Tray
- 45Lines across the page
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Install the optional lower tray
- 48Image skewed
- 49(Video) Set up your Brother machine
- 50Turn Off Memory Receive