FAQs & Troubleshooting
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340 Results
- 1Replace Drum
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Document Jam
- 4(Video) Replace the Toner Cartridge
- 5The printer status is Offline or Paused.
- 6"Offline" appears on the Status Monitor.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Setup a Brother machine on a wireless (Wi-Fi) network.
- 9Toner Low or Prepare New Toner Cartridge
- 10Paper is Jammed inside the Machine
- 11(Video) Load A4/Letter paper
- 12What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Paper is Jammed in the Paper Tray
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Easy Scan to E-mail
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 19Drum !
- 20Print on Both Sides of the Paper (Windows®)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23How to identify your Operating System (OS).
- 24Paper is Jammed in the MP tray
- 25Print the Network Configuration Report
- 26Set up a Scan to Network Profile
- 27I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 28Paper is Jammed in the Back of the Machine
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Image skewed
- 31White lines, bands or ribbing across the page
- 32Smudges on printed pages (Poor fixing)
- 33Toner specks
- 34Faint
- 35Hollow print
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38Paper is Jammed in the 2-sided Tray
- 39Curled or wavy
- 40Lines across the page
- 41Gray background
- 42Enable the Brother machine's network interface.
- 43Delete print jobs from the print queue.
- 44Select Receive mode.
- 45(Video) Unpack your Brother machine
- 46Black toner marks across the page
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49What is Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.