FAQs & Troubleshooting
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336 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3Document Jam
- 4"Offline" appears on the Status Monitor.
- 5Paper is Jammed in the Paper Tray
- 6(Video) Load A4/Letter paper
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10I cannot print on a wireless (Wi-Fi) network (Windows)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Paper is Jammed in the 2-sided Tray
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Print the Network Configuration Report
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 16I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 17Paper is Jammed in the Back of the Machine
- 18Set up a Scan to Network Profile
- 19Paper is Jammed inside the Machine
- 20Reset the Network Settings to the Factory Settings
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22The printer status is Offline or Paused.
- 23Toner specks
- 24How to identify your Operating System (OS).
- 25Add your Brother machine with AirPrint (macOS)
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Easy Scan to E-mail
- 29Enable the Brother machine's network interface.
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Toner Low or Prepare New Toner Cartridge
- 32Drum !
- 33Faint
- 34Paper is Jammed in the MP tray
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Image skewed
- 37Select Receive mode.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42Black lines down the page
- 43Where can I find my Brother machine's serial number?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 46Drum End Soon
- 47(Video) Set up your Brother machine
- 48Smudges on printed pages (Poor fixing)
- 49What is Brother iPrint&Scan?
- 50Clean the Drum Unit