FAQs & Troubleshooting
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337 Results
- 1Replace Drum
- 2What is the default password for my Brother machine?
- 3(Video) Replace the Toner Cartridge
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5"Offline" appears on the Status Monitor.
- 6Document Jam
- 7What is Brother iPrint&Scan?
- 8(Video) Load A4/Letter paper
- 9Adjust the Machine's Volume
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Paper is Jammed inside the Machine
- 12Reset the Network Settings to the Factory Settings
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14How to identify your Operating System (OS).
- 15Load and Print Thick Paper and Labels Using the MP Tray
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 18Enable the Brother machine's network interface.
- 19Drum !
- 20Paper is Jammed in the Paper Tray
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Setup a Brother machine on a wireless (Wi-Fi) network.
- 23Where can I find my Brother machine's serial number?
- 24White spots or black spots at 94 mm (3.7 in.) intervals
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26Wrinkles or creases
- 27Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Print the Network Configuration Report
- 30Set up your Brother machine on a wireless network.
- 31(Video) Connect telephone line and power cords
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Set the Date and Time
- 34What driver package format is supported by my Linux distribution?
- 35Set Auto Power Off Mode
- 36Print on Both Sides of the Paper (Windows®)
- 37(Video) Set up your Brother machine
- 38White lines across the page
- 39I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 40Easy Scan to E-mail
- 41Drum End Soon
- 42Turn Off Memory Receive
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Clean the Drum Unit
- 45Paper is Jammed in the 2-sided Tray
- 46Paper is Jammed in the Back of the Machine
- 47I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 48Add your Brother machine with AirPrint (macOS)
- 49After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 50Set up a Scan to Network Profile