FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3The printer status is Offline or Paused.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 5(Video) Paper is Jammed in the Back of the Machine
- 6What driver package format is supported by my Linux distribution?
- 7(Video) Paper is Jammed in the MP tray
- 8Delete print jobs from the print queue.
- 9(Video) Paper is Jammed in the Paper Tray
- 10Add your Brother machine with AirPrint (macOS)
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12(Video) Paper is Jammed inside the Machine
- 13Ghosting images
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 19Poor fixing
- 20Document Jam
- 21Toner specks
- 22Lines across the page
- 23Black lines down the page
- 24I cannot print full-page photos or images using Email Print.
- 25Wrong Toner or Wrong Toner Cartridge
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Install the Brother Mobile Connect application (for mobile device)
- 29What is the default password for my BRAdmin or Web Based Management?
- 30What is the recommended paper?
- 31My Brother machine could not be found over the network when I installed drivers on my computer.
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Change the printer driver settings (Windows)
- 34Self-Diagnostic
- 35Toner Low or Prepare New Toner Cartridge
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37Enable the Brother machine's network interface.
- 38(Video) Set up your Brother machine
- 39Cannot Detect
- 40Out of Memory
- 41Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 42What is the default password for my Brother machine?
- 43(Video) Document is Jammed under the Document Cover
- 44Discover the MAC address of the Brother network card
- 45Drum End Soon
- 46Use Universal Print (Windows)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)