FAQs & Troubleshooting
![]() |
Popular |
145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the Paper Tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5How to identify your Operating System (OS).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7(Video) Set up your Brother machine
- 8Install the Brother Mobile Connect application (for mobile device)
- 9What is the default password for my BRAdmin or Web Based Management?
- 10(Video) Paper is Jammed in the Back of the Machine
- 11Use Universal Print (Windows)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14Toner Low or Prepare New Toner Cartridge
- 15Ghosting images
- 16Drum End Soon
- 17(Video) Paper is Jammed inside the Machine
- 18Poor fixing
- 19(Video) Paper is Jammed in the MP tray
- 20Black lines down the page
- 21Check the remaining ink or toner level (Linux)
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Wrong Toner or Wrong Toner Cartridge
- 24I cannot print on a wireless (Wi-Fi) network (Mac)
- 25Add your Brother machine with AirPrint (macOS)
- 26What driver package format is supported by my Linux distribution?
- 27I get a TS error when trying to print on a wireless network.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Cannot Scan ##
- 30The printer status is Offline or Paused.
- 31Document Jam
- 32Lines across the page
- 33Install the optional lower tray
- 34The scanning speed is slow when scanning from my machine. (Windows)
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37(Video) Document is Jammed under the Document Cover
- 38(Video) Document is Jammed in the Top of the ADF Unit
- 39Protect your Brother machine against unauthorised access over the network
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Firewall port requirements of the Scan Key Tool (Linux)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Media Type Mismatch or Media Mismatch
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Cannot Detect
- 47My Brother machine has no power.
- 48Out of Memory
- 49Where can I find my Brother machine's serial number?
- 50Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network