FAQs & Troubleshooting
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135 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the MP tray
- 7(Video) Paper is Jammed in the Paper Tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Document Jam
- 13Use Universal Print (Windows)
- 14(Video) Set up your Brother machine
- 15The printer status is Offline or Paused.
- 16Lines across the page
- 17What driver package format is supported by my Linux distribution?
- 18Ghosting images
- 19No Toner
- 20The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 21Black lines down the page
- 22Toner specks
- 23Install the optional lower tray
- 24Self-Diagnostic
- 25Out of Memory
- 26After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 27Toner Low or Prepare New Toner Cartridge
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Add your Brother machine with AirPrint (macOS)
- 30I cannot print using my Brother machine on a wired network (Windows/macOS)
- 31Drum End Soon
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Delete print jobs from the print queue.
- 34Cannot Detect
- 35Poor fixing
- 36Cannot Scan ##
- 37Check the remaining ink or toner level (Linux)
- 38Media Type Mismatch or Media Mismatch
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40How to identify your Operating System (OS).
- 41Drum !
- 42Wrong Toner or Wrong Toner Cartridge
- 43(Video) Remove Small Scraps of Paper Jammed in the ADF
- 44Change the printer driver settings (Windows)
- 45Cannot Print ##
- 46(Video) Document is Jammed under the Document Cover
- 47(Video) Document is Jammed in the Top of the ADF Unit
- 48Protect your Brother machine against unauthorised access over the network
- 49What is the recommended paper?
- 50I cannot save a file downloaded from the Brother support website (For Windows)