FAQs & Troubleshooting
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298 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2Use Universal Print (Windows)
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5How to identify your Operating System (OS).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Document Jam
- 8(Video) Replace the Toner Cartridge
- 9What is Brother iPrint&Scan?
- 10Use Universal Print (Mac)
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Set up your Brother machine
- 14Print on Both Sides of the Paper (Windows®)
- 15Replace Drum
- 16Wrinkles or creases
- 17Clean the Drum Unit
- 18"Offline" appears on the Status Monitor.
- 19(Video) Load A4/Letter paper
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Easy Scan to E-mail
- 22Paper is Jammed in the 2-sided Tray
- 23Gray background
- 24A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Load Paper in the Multi‑purpose Tray (MP Tray)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The printer status is Offline or Paused.
- 29Black lines down the page
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 33When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 34Curled or wavy
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Smudges on printed pages (Poor fixing)
- 41White spots or black spots at 94 mm (3.7 in.) intervals
- 42Paper is Jammed inside the Machine
- 43Cannot print after a Windows 10 update (June 2020)
- 44Manage Multiple Certificates
- 45(Video) Connect telephone line and power cords
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47What is Brother Web Connect?
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49White lines, bands or ribbing across the page
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)