FAQs & Troubleshooting
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158 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4The color of your printouts is not what you expected
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Set up your Brother machine
- 7(Video) Paper is Jammed in the Manual Feed Slot
- 8How to identify your Operating System (OS).
- 9Document Jam
- 10(Video) Paper is Jammed in the Paper Tray
- 11Toner Low
- 12Add your Brother machine with AirPrint (macOS)
- 13Set up your Brother machine on a wireless network (Windows/macOS)
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Correct the Color Printing
- 16Drum !
- 17Set Telephone Line Compatibility for Interference and VoIP Systems
- 18Cannot Detect
- 19What is the recommended paper?
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23No Toner
- 24Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26My Brother machine has no power.
- 27Ghosting images
- 28Vertical colored streaks or bands appear on the page
- 29I cannot print on a wireless (Wi-Fi) network (Windows)
- 30(Video) Document is Jammed under the Document Cover
- 31Delete print jobs from the print queue.
- 32What is the difference between the toner cartridge and the drum unit?
- 33Cannot Print ##
- 34When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 35What is the default password for my Brother machine?
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37I cannot print on a wireless (Wi-Fi) network (Mac)
- 38(Video) Document is Jammed in the Top of the ADF Unit
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Adjust color settings by using the custom setting in the printer driver (Windows only)
- 41What is the default password for my BRAdmin or Web Based Management?
- 42No Paper / No Paper Tray1/Tray2/MP Tray
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45Install the Brother Mobile Connect application (for mobile device)
- 46Open the Control Panel (For Windows)
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 48Change the printer driver settings (Windows)
- 49I cannot scan via network.
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".