FAQs & Troubleshooting
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149 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Set Telephone Line Compatibility for Interference and VoIP Systems
- 3What is the default password for my Brother machine?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Document Jam
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9How to identify your Operating System (OS).
- 10What is the default password for my BRAdmin or Web Based Management?
- 11(Video) Paper is Jammed inside the Machine
- 12(Video) Set up your Brother machine
- 13Add your Brother machine with AirPrint (macOS)
- 14Toner Low or Prepare New Toner Cartridge
- 15(Video) Paper is Jammed in the Paper Tray
- 16Set up your Brother machine on a wireless network (Windows/macOS)
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Cannot Print ##
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 20Install the Brother Mobile Connect application (for mobile device)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22(Video) Paper is Jammed in the Back of the Machine
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Manual Feed
- 25I cannot print using my Brother machine on a wired network (Windows/macOS)
- 26The printer status is Offline or Paused.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Out of Memory
- 29(Video) Paper is Jammed in the Output Paper Tray
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31(Video) Load an Envelope (Manual Feed Slot)
- 322-sided Disable or 2-sided Disabled
- 33Drum End Soon
- 34Enable the Brother machine's network interface.
- 35Cannot Scan ##
- 36Can I use non-Brother or third party supplies with the Brother machine?
- 37Toner specks
- 38(Video) Document is Jammed under the Document Cover
- 39The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 40Media Type Mismatch or Media Mismatch
- 41Change the printer driver settings (Windows)
- 42Toner Ended
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Protect your Brother machine against unauthorised access over the network
- 46No Toner
- 47What is the recommended paper?
- 48I get a TS error when trying to print on a wireless network.
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50I cannot print on a wireless (Wi-Fi) network (Mac)