FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Paper Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4Install the Brother Mobile Connect application (for mobile device)
- 5(Video) Set up your Brother machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7How to identify your Operating System (OS).
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10Set Telephone Line Compatibility for Interference and VoIP Systems
- 11(Video) Load an Envelope (Manual Feed Slot)
- 12I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 13Document Jam
- 14Black lines down the page
- 15(Video) Paper is Jammed in the 2-sided Tray
- 162-sided Disable or 2-sided Disabled
- 17Drum End Soon
- 18(Video) Paper is Jammed inside the Machine
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20The printer status is Offline or Paused.
- 21What driver package format is supported by my Linux distribution?
- 22Media Type Mismatch or Media Mismatch
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25Toner specks
- 26Lines across the page
- 27Check the remaining ink or toner level (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Self-Diagnostic
- 30Size Error DX or Size Error 2-sided
- 31Cannot Print ##
- 32Out of Memory
- 33What is the default password for my Brother machine?
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36(Video) Paper is Jammed in the Output Paper Tray
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Cartridge Error
- 41Can I use non-Brother or third party supplies with the Brother machine?
- 42Set up your Brother machine on a wireless network (Windows/macOS)
- 43What is the default password for my BRAdmin or Web Based Management?
- 44Export an address book and import it to another machine
- 45What is Toner Continue Mode?
- 46Cannot Detect
- 47Manual Feed
- 48Drum !
- 49Add your Brother machine with AirPrint (macOS)
- 50I cannot print full-page photos or images using Email Print.