FAQs & Troubleshooting
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263 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3Jam Inside (With Video Instructions)
- 4Jam Rear (With Video Instructions)
- 5Toner Low or Prepare New Toner Cartridge
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8"Offline" appears on the Status Monitor.
- 9Document Jam (With Video Instructions)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11(Video) Load A4/Letter paper
- 12Out of Memory
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14(Video) Load paper (Legal)
- 15What is Brother iPrint&Scan?
- 16Manual Feed
- 17Jam 2-sided
- 18How to identify your Operating System (OS).
- 19I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21Easy Scan to E-mail
- 22Add your Brother machine with AirPrint (macOS)
- 23The printer status is Offline or Paused.
- 24Set up your Brother machine on a wireless network.
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26Printing/ Scanning with a mobile device
- 27I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 28I cannot find some option in the Printing preferences. (For Windows)
- 29(Video) Update the Driver or Firmware for your Brother machine
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Load paper in the paper tray
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Reset the Network Settings to the Factory Settings
- 38Turn the Toner Save Mode on or off.
- 39Drum !
- 40Jam Tray (With Video Instructions)
- 41(Video) Unpack your Brother machine
- 42Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 43Where can I download Brother iPrint&Scan application for Mac?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Print on envelopes, labels, or thick paper from the manual feed slot.
- 47Black lines down the page
- 48Connect your Brother machine to your mobile device via a wireless router or access point.
- 49Size mismatch
- 50Enable the Brother machine's network interface.