FAQs & Troubleshooting
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260 Results
- 101Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 102Wireless setup is requesting a WPS PIN to complete the setup
- 103Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 104Self-Diagnostic
- 105When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 106Scan and save a document in PDF format for Windows (Scan to File)
- 107Clean the drum unit
- 108Size Error DX or Size Error 2-sided
- 109Size mismatch
- 110Scan a document into PaperPort™ using the TWAIN driver
- 111I am experiencing problems sending a fax.
- 112Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 113My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 114Import a CA Certificate
- 115(Video) Connect telephone line and power cords
- 116Install the built-in drivers (For Windows 8 and Windows 10)
- 117Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 118What is the difference between the toner cartridge and the drum unit?
- 119What is Brother Web Connect?
- 120Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 121Copied images or documents appear lighter or darker than the original document.
- 122What is Distinctive Ring and how do I program it?
- 123What can happen if the wrong paper is used in your machine.
- 124Where can I download Brother iPrint&Scan application for Mac?
- 125Use the Network Connection Repair Tool (Windows)
- 126The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 127I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 128What is AirPrint?
- 129Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 130Important points you need to confirm before configuring your Brother machine for a wireless network.
- 131I can print but cannot scan via network. (For Mac)
- 132Clean the paper pick-up roller
- 133Set the date and time.
- 134I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 135Can I use non-Brother or third party supplies with the Brother machine?
- 136A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 137Open the "Scanners and Cameras" and Properties.
- 138When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 139Scan a document in Windows 8 and Windows 10.
- 140White spots or black spots at 94 mm (3.7 in.) intervals
- 141Clean the scanner to improve the copy or fax quality.
- 142Export a CA Certificate
- 143Protect your Brother machine against unauthorised access over the network
- 144Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 145Download a file from the "Downloads" section and save it to Windows 8 computer.
- 146The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 147Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 148Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 149Discover the MAC address of the Brother network card
- 150Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater