FAQs & Troubleshooting
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261 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6(Video) Load paper (Legal)
- 7I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Jam Rear (With Video Instructions)
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 11I cannot print on a wireless (Wi-Fi) network (Windows)
- 12How to identify your Operating System (OS).
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Document Jam (With Video Instructions)
- 15Jam Inside (With Video Instructions)
- 16Print the Network Configuration Report
- 17Set up your Brother machine on a wireless network.
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19(Video) Load A4/Letter paper
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Enable the Brother machine's network interface.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24Manual Feed
- 25"Offline" appears on the Status Monitor.
- 26Jam 2-sided
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 30Load paper in the paper tray
- 31Delete print jobs from the print queue.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Select Receive mode.
- 35The printer status is Offline or Paused.
- 36Toner Low or Prepare New Toner Cartridge
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Add your Brother machine with AirPrint (macOS)
- 39Easy Scan to E-mail
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 42Can I print from or scan to Android™ Smartphone?
- 43Wrinkles or creases
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 46When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 47Print both sides of paper or a booklet automatically
- 48Drum !
- 49Out of Memory
- 50(Video) Set up your Brother machine