FAQs & Troubleshooting
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343 Results
- 1Replace Drum
- 2(Video) Replace the Toner Cartridge
- 3Document Jam
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the 2-sided Tray
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Toner Low or Prepare New Toner Cartridge
- 8(Video) Paper is Jammed in the Back of the Machine
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Paper is Jammed in the Paper Tray
- 14(Video) Load A4/Letter paper
- 15Drum End Soon
- 16Reset Your Brother Machine
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Set Telephone Line Compatibility for Interference and VoIP Systems
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20(video) I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22(Video) I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 23The printer status is Offline or Paused.
- 24Brother iPrint&Scan cannot find my Brother machine (macOS)
- 25I cannot print on a wireless (Wi-Fi) network (Windows)
- 26What is the default password for my Brother machine?
- 27What is Brother iPrint&Scan?
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 30Drum !
- 31Faint
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Image skewed
- 34Enable the Brother machine's network interface.
- 35(Video) Enable the Brother machine's network interface.
- 36(Video) Set up your Brother machine
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38How to identify your Operating System (OS).
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41(Video) Reset the Network Settings to the Factory Settings
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Load Documents in the Automatic Document Feeder (ADF)
- 44Reset the Network Settings to the Factory Settings
- 45No Toner
- 46Cannot Detect
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48(Video) Cannot Detect
- 49Add your Brother machine with AirPrint (macOS)
- 50(Video) Unpack your Brother machine and install the toner cartridge