FAQs & Troubleshooting
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245 Results
- 1Replace Drum
- 2(Video) Replace Toner
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5Jam Rear (With Video Instructions)
- 6I cannot print using my Brother machine on a wireless network (Mac)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Document Jam (With Video Instructions)
- 9(Video) Set up your Brother machine
- 10How to identify your Operating System (OS).
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12Add your Brother machine with AirPrint (macOS)
- 13Jam Inside (With Video Instructions)
- 14Toner Low or Prepare New Toner Cartridge
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Wrinkles or creases
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19"Offline" appears on the Status Monitor.
- 20What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Set up your Brother machine on a wireless network.
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Jam Tray (With Video Instructions)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Jam 2-sided
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 33Can I print from or scan to Android™ Smartphone?
- 34The printer status is Offline or Paused.
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Delete print jobs from the print queue.
- 37I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 38Reset the network settings to the factory default
- 39What driver package format is supported by my Linux distribution?
- 40Cannot print after a Windows 10 update (June 2020)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Enable the Brother machine's network interface.
- 43Self-Diagnostic
- 44Smudges on printed pages (Poor fixing)
- 45Lines across the page
- 46Image skewed
- 47(Video) Update the Driver or Firmware for your Brother machine
- 48What kind of envelopes and labels are recommended for printing?
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Can I print from and scan to iPhone, iPod touch and iPad?