FAQs & Troubleshooting
![]() |
Popular |
253 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Replace Drum
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Jam Rear (With Video Instructions)
- 6My Brother machine could not be found over the network when I installed drivers on my PC.
- 7I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 8Document Jam (With Video Instructions)
- 9The printer status is Offline or Paused.
- 10Jam 2-sided
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Manual Feed
- 13"Offline" appears on the Status Monitor.
- 14Toner Low or Prepare New Toner Cartridge
- 15Jam Tray (With Video Instructions)
- 16Drum !
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19(Video) Load paper (Legal)
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21(Video) Load A4/Letter paper
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23Load paper in the paper tray
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25Add your Brother machine with AirPrint (macOS)
- 26What is Brother iPrint&Scan?
- 27Clean the drum unit
- 282-sided Disable or 2-sided Disabled
- 29How to identify your Operating System (OS).
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Enable the Brother machine's network interface.
- 32Wrinkles or creases
- 33Drum End Soon
- 34Set up your Brother machine on a wireless network.
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37I can print but cannot scan via network. (For Mac)
- 38Delete print jobs from the print queue.
- 39I can print but cannot scan via network. (For Windows)
- 40Curled or wavy
- 41Turn the Toner Save Mode on or off.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Printing/ Scanning with a mobile device
- 44Faint
- 45Print on envelopes, labels, or thick paper from the manual feed slot.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Reset the network settings to the factory default
- 48I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 49(Video) Set up your Brother machine
- 50Self-Diagnostic