FAQs & Troubleshooting
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253 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Replace Drum
- 4Jam Rear (With Video Instructions)
- 5My Brother machine could not be found over the network when I installed drivers on my PC.
- 6Document Jam (With Video Instructions)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 9Toner Low or Prepare New Toner Cartridge
- 10The printer status is Offline or Paused.
- 11"Offline" appears on the Status Monitor.
- 12Jam 2-sided
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14Manual Feed
- 15Drum !
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17(Video) Load paper (Legal)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Add your Brother machine with AirPrint (macOS)
- 20Jam Tray (With Video Instructions)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Enable the Brother machine's network interface.
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Clean the drum unit
- 25What is Brother iPrint&Scan?
- 26I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 27How to identify your Operating System (OS).
- 28Drum End Soon
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 332-sided Disable or 2-sided Disabled
- 34Set up your Brother machine on a wireless network.
- 35Load paper in the paper tray
- 36Curled or wavy
- 37Faint
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Delete print jobs from the print queue.
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41I can print but cannot scan via network. (For Windows)
- 42(Video) Update the Driver or Firmware for your Brother machine
- 43(Video) Load A4/Letter paper
- 44Turn the Toner Save Mode on or off.
- 45I can print but cannot scan via network. (For Mac)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47What is AirPrint?
- 48Smudges on printed pages (Poor fixing)
- 49Print on envelopes, labels, or thick paper from the manual feed slot.
- 50Print the Network Configuration Report