FAQs & Troubleshooting
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253 Results
- 1(Video) Replace Toner
- 2Jam Inside (With Video Instructions)
- 3Replace Drum
- 4My Brother machine could not be found over the network when I installed drivers on my PC.
- 5Jam Rear (With Video Instructions)
- 6Drum !
- 7Document Jam (With Video Instructions)
- 8Jam 2-sided
- 9"Offline" appears on the Status Monitor.
- 10I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 11Manual Feed
- 12Toner Low or Prepare New Toner Cartridge
- 13(Video) Load paper (Legal)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15The printer status is Offline or Paused.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Drum End Soon
- 21Enable the Brother machine's network interface.
- 22Jam Tray (With Video Instructions)
- 23Add your Brother machine with AirPrint (macOS)
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25What is Brother iPrint&Scan?
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Print on envelopes, labels, or thick paper from the manual feed slot.
- 30Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Clean the drum unit
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Set up your Brother machine on a wireless network.
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36(Video) Connect telephone line and power cords
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38How to identify your Operating System (OS).
- 392-sided Disable or 2-sided Disabled
- 40Print the Network Configuration Report
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43Load paper in the paper tray
- 44Delete print jobs from the print queue.
- 45Reset the network settings to the factory default
- 46What driver package format is supported by my Linux distribution?
- 47(Video) Load A4/Letter paper
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49My Brother machine has no power.
- 50(Video) Update the Driver or Firmware for your Brother machine