FAQs & Troubleshooting
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246 Results
- 1(Video) Load paper (Legal)
- 2(Video) Replace Toner
- 3(Video) Load A4/Letter paper
- 4Replace Drum
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9(Video) Unpack your Brother machine
- 10Document Jam (With Video Instructions)
- 11Add your Brother machine with AirPrint (macOS)
- 12Set up your Brother machine on a wireless network.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16How to identify your Operating System (OS).
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Jam Inside (With Video Instructions)
- 20(Video) Connect telephone line and power cords
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22"Offline" appears on the Status Monitor.
- 23I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27What driver package format is supported by my Linux distribution?
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Connect your Brother machine to your mobile device via a wireless router or access point.
- 30Delete print jobs from the print queue.
- 31What is Brother iPrint&Scan?
- 32I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 33Hollow print
- 34Scan Unable xx
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Change the printer driver settings (Windows/macOS)
- 37Manual Feed
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39(Video) Set up your Brother machine
- 40Smudges on printed pages (Poor fixing)
- 41White spots or black spots at 94 mm (3.7 in.) intervals
- 42Black lines down the page
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46Toner Low or Prepare New Toner Cartridge
- 47Drum !
- 48Out of Memory
- 49Jam Rear (With Video Instructions)
- 50Jam Tray (With Video Instructions)