FAQs & Troubleshooting
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242 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Replace Toner
- 3Replace Drum
- 4(Video) Load A4/Letter paper
- 5Turn the Toner Save Mode on or off.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7(Video) Load paper (Legal)
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Jam Inside (With Video Instructions)
- 15My Brother machine could not be found over the network when I installed drivers on my PC.
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Combine multiple scanned documents into a single file with PaperPort™
- 18What is Brother iPrint&Scan?
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Jam Tray (With Video Instructions)
- 23What is Toner Continue Mode?
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25The printer status is Offline or Paused.
- 26Ghost
- 27Set up your Brother machine on a wireless network.
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30How to identify your Operating System (OS).
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 37Out of Memory
- 38Can I print from or scan to Android™ Smartphone?
- 39Manual Feed
- 40Jam Rear (With Video Instructions)
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42Scan and save a document in PDF format for Windows (Scan to File)
- 43Scan a document into PaperPort™ using the TWAIN driver
- 44Add your Brother machine with AirPrint (macOS)
- 45Check the remaining ink or toner level (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47(Video) Set up your Brother machine
- 48(Video) Unpack your Brother machine
- 49(Video) Load an Envelope (Manual Feed Slot)
- 50Delete print jobs from the print queue.