FAQs & Troubleshooting
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337 Results
- 110/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 208/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 307/04/2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 407/04/2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 507/04/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 606/27/2024The scanning speed is slow when scanning from my machine. (Windows)
- 706/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 806/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 905/22/2024(Video) Update the Driver or Firmware for your Brother machine
- 1002/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1102/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1201/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1301/10/2024What is the default password for my Brother machine?
- 1401/04/2024Easy Scan to E-mail
- 1509/22/2023I cannot scan via network.
- 1609/05/2023(Video) Load an Envelope (Manual Feed Slot)
- 1708/29/2023Verify if the Brother machine has a dial tone.
- 1808/25/2023How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 1908/25/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2008/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2106/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2206/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2306/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2406/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2506/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2606/01/2023Print both sides of paper or a booklet automatically
- 2706/01/2023Add your Brother machine with AirPrint (macOS)
- 2806/01/2023Delete print jobs from the print queue.
- 2905/16/2023I cannot print from my computer via USB.
- 3004/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3104/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3204/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3304/07/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3403/31/2023What is Brother Web Connect?
- 3503/27/2023"Offline" appears on the Status Monitor.
- 3603/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3703/27/2023Change the printer driver settings (Windows/macOS)
- 3803/27/2023The printer status is Offline or Paused.
- 3903/23/2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 4003/23/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 4103/17/2023Open the "Scanners and Cameras" and Properties.
- 4202/15/2023Printing is slow or printed images are too dark (Windows)
- 4302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4402/15/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4502/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4602/14/2023Scan a document in Windows 8 and Windows 10.
- 4702/14/2023Transfer faxes to the PC when my machine has a mechanical issue.
- 4802/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4901/13/2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 5012/19/2022After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.