FAQs & Troubleshooting
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362 Results
- 1Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Ink
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8Paper Jam
- 9(Video) Load plain Letter/A4 paper
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 12(Video) Install the ink cartridges
- 13Can I print from or scan to Android™ Smartphone?
- 14(Video) Load photo paper
- 15(Video) Load envelopes
- 16Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I print, the pages are smudged with ink.
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20What is Brother iPrint&Scan?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The printer status is Offline or Paused.
- 27Document Jam
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29What driver package format is supported by my Linux distribution?
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32(Video Library) Setup your product
- 33Install Starter Ink
- 34How to identify your Operating System (OS).
- 35My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37(Video) Connect the telephone line and power cord
- 38After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 43Improve poor print quality.
- 44Load envelopes
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46One or more of my colors are not printing (blank).
- 47When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 48The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 49Cannot Detect
- 50Printing/ Scanning with a mobile device