FAQs & Troubleshooting
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361 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load plain Letter/A4 paper
- 3(Video) Install the ink cartridges
- 4Paper Jam
- 5(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7(Video) Load envelopes
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Replace Ink
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11What is Brother iPrint&Scan?
- 12(Video) Load photo paper
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Load envelopes
- 16Load paper in the paper tray
- 17Install Starter Ink
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21Load legal size paper in the paper tray.
- 22The scanner cover support has come off. (With Video Instructions)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Document Jam
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31(Video Library) Setup your product
- 32Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Use voice mail on the same line as my Brother machine.
- 35My brother machine will not stop ringing when it is not in use.
- 36How do I know which side up my photo paper should be in the tray?
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Can I print from or scan to Android™ Smartphone?
- 39Store a Speed Dial number from my Brother machine's Caller ID History.
- 40Reset the network settings to the factory default.
- 41Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 42Cannot Detect
- 43Print the Network Configuration Report
- 44After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 45Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 46The printer status is Offline or Paused.
- 47Where is the USB port on the machine?
- 48Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 49Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 50Enable the Brother machine's network interface.