FAQs & Troubleshooting
Latest |
400 Results
- 111/05/2024I cannot install the printer driver or print in Windows 11.
- 210/24/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 310/15/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 408/27/2024Where can I download Brother iPrint&Scan application for Mac?
- 507/04/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 606/19/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 706/05/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 802/14/2024I cannot print using my Brother machine on a wireless network (Mac)
- 902/14/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1001/31/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1111/17/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1208/10/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1306/27/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1406/27/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1506/08/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1606/01/2023Add your Brother machine with AirPrint (macOS)
- 1706/01/2023Delete print jobs from the print queue.
- 1805/16/2023I cannot print from my computer via USB.
- 1905/16/2023My Brother machine's PhotoCapture Center® will not recognize my memory card or USB Flash memory drive.
- 2004/26/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2104/10/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2204/07/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2304/07/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2403/27/2023"Offline" appears on the Status Monitor.
- 2503/27/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2603/27/2023Change the printer driver settings (Windows/macOS)
- 2703/27/2023The printer status is Offline or Paused.
- 2803/24/2023Open the Status Monitor
- 2903/24/2023Use the NewSoft CD Labeler software on a Windows computer.
- 3003/17/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3103/17/2023I can print but cannot scan via network. (For Windows)
- 3203/17/2023Open the "Scanners and Cameras" and Properties.
- 3302/15/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3402/14/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3502/14/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3602/14/2023Scan a document in Windows 8 and Windows 10.
- 3702/14/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3812/19/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3912/19/2022Can third party ink be used to refill the ink cartridges?
- 4012/13/2022How to identify your Operating System (OS).
- 4112/13/2022Is there a way to view how much ink is remaining?
- 4211/15/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 4310/17/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4410/04/2022Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4509/27/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4609/26/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4709/12/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4809/06/2022Configure and use PC-FAX (CUPS) (Linux)
- 4908/31/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 5008/30/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)