FAQs & Troubleshooting
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400 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4How do I load paper?
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Replace Ink
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Can I print from or scan to Android™ Smartphone?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15Paper Jam
- 16Connect your Brother machine to your mobile device via a wireless router or access point.
- 17When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 18The printer status is Offline or Paused.
- 19One or more of my colors are not printing (blank).
- 20No Paper Fed
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Store a Speed Dial number from my Brother machine's Caller ID History.
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Prevent the print on a duplex copy from bleeding through the paper
- 25How to identify your Operating System (OS).
- 26Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39How do I know which side up my photo paper should be in the tray?
- 40Can I use voice mail on the same line as my Brother machine?
- 41Load envelopes into my machine
- 42Enable the Brother machine's network interface.
- 43"Offline" appears on the Status Monitor.
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45If I use the On/Off key to turn my machine off, can I still receive faxes?
- 46Ink Absorber Full
- 47Change the printer driver settings (Windows/macOS)
- 48Ink Low
- 49Cover is Open
- 50Improve poor print quality.
