FAQs & Troubleshooting
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- 1One or more of my colors are not printing (blank).
- 2The printer status is Offline or Paused.
- 3Replace Ink
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7How do I load paper?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9Connect your Brother machine to your mobile device via a wireless router or access point.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 12Paper Jam
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I print from or scan to Android™ Smartphone?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17How to identify your Operating System (OS).
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Ink Absorber Full
- 22Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 23Ink Low
- 24What is Brother iPrint&Scan?
- 25My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 26"Offline" appears on the Status Monitor.
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30No Paper Fed
- 31The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Easy Scan to E-mail
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Will my Brother machine work with Voice Over Internet Protocol (VoIP)?
- 37Load envelopes into my machine
- 38I cannot print using my Brother machine on a wireless network (Mac)
- 39Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 40Improve poor print quality.
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 43When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 44Store and recall the copy settings I use most often.
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48How do I factory reset the network settings?
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup